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Frequently Asked Questions
Q. What unit suits my needs?
A. AccuBANKER provides a full range of products from portable bill counters to money detectors to high volume currency counters. Determine the quantity of bills that you handle each day or each time you run the counting operation. Go to the product selector on our site and let AccuBANKER help you decide the best machine for your needs.
Q. Why should I purchase an AccuBANKER unit versus other brands?
A. AccuBANKER is the manufacturer and the industry’s most recognized Brand. AccuBANKER is the leading provider of cost-effective cash handling products. We have supplied the market for over 25 years. We are the performance guarantors of all AccuBANKER products. Our quality is unmatched and our internal service culture drives us to continuously seek innovation. You can be sure we are always at the cutting edge of technology and support.
Q. Are AccuBANKER prices competitive?
A. Yes, however, price is relative. Value and peace of mind go hand in hand. Our prices reflect fair market value and allow AccuBANKER to stay at the cutting edge of technology and support. Fair market value has allowed us to serve the market for over 20 years and it is the very same positioning that will allow us to be here for you in the future. No matter how many enter and leave the market.
Q. Can a counterfeit detection device guarantee the legitimacy of a banknote or credit card?
A. The counterfeit detection capabilities utilized by AccuBANKER are on the cutting edge of technology. Counterfeiters on the other hand, are always looking for ways to bypass existing technology. Therefore, AccuBANKER does not guarantee the genuineness or authenticity of any bank note, currency or credit card. We are, however, constantly striving to stay ahead of the counterfeit industry.
Q: Where can I find online documentation for AccuBANKER products?
A: This web link http://www.accubanker.com/support/manuals.phtml will take you directly to the Download User Manual section.
Q: Why should I buy an AccuSERVICE plan?
A: AccuSERVICE plan is a complete service program that allows your AccuBANKER product to last for years by providing constant service that fits your needs. If you want more details on the services that we offer you can read more at this web link: http://www.accubanker.com/services/accuservice.phtml
Q: Are there any firmware updates available for the AccuBANKER D550?
A: Firmware updates are available for purchase. Please go to this web link for more information: http://www.accubanker.com/products/d550
Q: How do I get in contact with tech-support?
A: To contact tech support you can call our toll-free number: 1-888-993-2228 from 9AM to 6PM Monday – Friday or alternatively you can e-mail tech-support at: support@accubanker.com
Q: How long is the warranty for each machine?
A: Each AccuBANKER product comes with a one-year warranty from the date of purchase.
Q: Does AccuBANKER offer a money back guarantee?
A: There is absolutely no risk! We are so sure that you will be pleased with our products that we're backing it with a 30-day full money-back guarantee!
Q: What if I want to return my unit back to AccuBANKER?
A: You must contact AccuBANKER directly and request a return authorization number prior to sending any merchandise back to our location. You can request a return authorization number by contacting toll-free telephone number: 1-888-993-2228 from 9AM – 6PM Monday – Friday or alternatively you can e-mail tech-support at: support@accubanker.com. When contacting AccuBANKER please have available as much information as possible, for example: Order Number, Serial Number, Model Number, Date of Purchase, etc.
Q: What exactly does a currency counter do?
A: Provides a fast, efficient and accurate way to count stacks of currency.
Q: Does AccuBANKER Bill Counters know the difference between denominations? A: At this current time AccuBANKER does not offer this product. These machines are called discriminators, and are far more expensive. Starting prices can be as high as USD $2,700.
Q: Will AccuBANKER currency counters count checks and international currency?
A: Yes, all AccuBANKER bill counters count currency from any nation and any check as long as it does not exceed these specifications.
Thickness of Countable Bills: 0.06mm – 0.12mm
Size of Countable Bills: 50mm X 100mm – 100mm X 185mm
Q: What is MG and UV technology?
A: Ultraviolet light is used to detect the range of invisible radiation wavelengths shorter than violet in the invisible spectrum. The UV detector distinguishes the reflectivity of each bill to indicate if the bill has been chemically altered.
Magnetic sensors: Magnetic sensors run over each bill and are designed to search for certain components of banknotes that cannot be seen by the naked eye. The bill counter automatically detects and matches the piece against the already-programmed components of legitimate bills.
Product Highlight
This Commercial Coin Counter is easy to use and designed for high volume retail use Click here for more details.
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